Privacy Policy

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1) Introduction

Welcome to Renovo and Decorating Ltd

We respect your privacy and are committed to protecting your personal data.

The privacy policy explains how we collect, use and safeguard the information you provide you visit our website renovorenovations.co.uk contact us or se our building and decorating services

2) Information we collect

We may collect or process the following information

A) Personal information

When you contact us or request an estimate, we may collect:

Your Name

Project address or location

Phone number

Email address

Details about your project

Any other information you provide voluntarily

B) Technical information

When you visit our website we may automatically collect:

IP address

Browser type and version

Pages visited and time spent on the site

Referring website

Device type and operating system

We collect this data through cookies and analytics tools to provide to improve our website and user experience

3) How we use your information

We use your information to :

Respond to enquiries and provide estimates

Arrange site visits and manage projects

Communicate with you about our services

Improve our website and marketing activities

Comply with legal and regulatory requirements

We only collect the information necessary to deliver our services effectively and lawfully.

4.Legal basis for processing (UK GDPR)

Under the UK general  data protection regulation (UK GDPR) we rely on the following lawful bases for processing your lawful data

Contractual necessity: to perform our services or respond to your enquires

Legitimate interests: to manage our business an improve  our services

Legal obligation: to comply with UK laws and regulations

Consent: where you have opted in to receive marketing communications

5) How we protect your information

We use appropriate security measures including secure hosting, encrypted data transmission (SSL) and restricted access

to protect the information from unauthorised access, loss or misuse

However no online system is completely secure, and we cannot guarantee absolute protection of your data

6) Sharing your information

We do not sell or rent your personal data

We may share  your information only with:

Trusted service providers (e.g. website hosting, IT support , email marketing)

Professional partners or subcontractors when necessary to deliver our services

Legal authorities when required by law

All third party partners are required to maintain confidentiality and comply with UK data protection laws.

7) Cookies and Tracking:

Our website may use cookies to enhance user experience and analyse traffic.

You can control or disable cookies through your browser settings, but some features of our site may not function properly with out them

8) Your data protection rights

Under the UK GDPR laws, you have the right to:

Access the personal data we hold about you

Request correction or deletion of tour data

Restrict or object to processing

Withdraw consent ( where applicable)

Lodge a complaint with the Information Commissioners Office ( ICO)

To exercise any of these rights please contact us at steve@renovorenovations.co.uk

You can find more information on the ICO website: www.ico.org.uk

9)  Data Retention:

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law (e.g. for tax and accounting purposes)

10) Links to other websites

Our website may include links to to external sites. We are not responsible for the privacy practices or content of these third party websites

11) Children's Privacy

Our services are not directed towards children, and we do not knowingly collect personae information from individuals below 18

12) Changes to This Policy

We may update this Privacy policy periodically. Any changes will be posted on this page with an updated "Last Updated " date

13)  Contact Us 

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us :

Email: steve@renovorenovations.co.uk